Are you a confident, organised and people-focused sales professional who loves working with fitness and making things happen?
Gym Solutions is hiring an experienced Sales & Admin Coordinator to join our team in Banksmeadow.
This is a fantastic opportunity to become part of an established Australian fitness equipment business, working with the world’s leading brands and a wide range of commercial gyms, fitness facilities and customers across Australia. If you enjoy sales, building customer relationships and keeping a busy office running smoothly, this could be the perfect opportunity for you!
About Gym Solutions
For more than 15 years, Gym Solutions has been a trusted supplier of new and used commercial gym equipment across Australia. As our business continues to grow, we are expanding our focus on supplying world-leading fitness equipment brands to commercial gyms, fitness facilities and other clients nationwide.
Our success is built on quality products, strong supplier relationships and a genuine commitment to delivering exceptional customer service. You’ll be joining a friendly, hands-on team where your contribution matters, your ideas are valued and every day brings something different.
About the role
Reporting to the Founder, and working with the Sales Manager, Marketing Manager and Office Clerk, you will play an important role in managing inbound sales enquiries, building customer relationships and supporting the day-to-day operations of our office and showroom. This is a varied, hands-on position that combines sales and administration, making it ideal for someone who enjoys a fast-paced environment and takes pride in getting things done.
You’ll be responsible for turning enquiries into sales, following up opportunities, assisting customers with their equipment needs and ensuring orders and office processes run smoothly from start to finish. We’re looking for someone who is proactive, reliable and comfortable managing multiple priorities, while bringing a friendly and professional approach to every customer interaction.
Key responsibilities
Sales & Customer Relationships
- Manage inbound sales enquiries via phone, email, online/social channels and in person.
- Assist customers with product information, pricing, availability and order placement.
- Follow up quotations and open sales opportunities to maximise sales and identify upselling and cross-selling opportunities.
- Build and maintain strong relationships with new and existing customers to encourage repeat business and referrals.
- Provide product recommendations and help customers find the right fitness equipment for their needs.
- Process customer orders and monitor them from initial enquiry through to delivery.
- Work closely with the sales team to deliver an exceptional customer experience.
Administration & Office Support
- Maintain accurate customer, order and sales activity records in Capsule CRM.
- Liaise with suppliers and the Warehouse Manager regarding stock availability, order requirements and delivery timeframes.
- Resolve customer concerns and order issues promptly and professionally.
- Welcome and assist visitors to the office and showroom.
- Coordinate day-to-day office and administrative functions, including key dates, deadlines and business timelines.
- Assist with electronic filing, document management and general office administration.
- Work with sales, marketing, customer service and logistics teams to support business priorities and process improvements.
About you
We’re looking for someone who is confident, approachable and enjoys working with people. You’ll be organised, commercially minded and take pride in providing excellent service while keeping things running efficiently behind the scenes.
To be successful in this role, you will have:
- Previous sales experience.
- Strong customer service and relationship-building skills.
- Excellent written and verbal communication.
- Intermediate to advanced Microsoft Office skills, particularly Word, Excel and PowerPoint.
- Experience using Microsoft OneDrive, Microsoft Teams and CRM platforms highly regarded.
- Excellent organisational and time-management skills.
- The ability to multitask, prioritise and work autonomously with minimal direction.
- A proactive, positive attitude and a solutions-focused approach.
- Knowledge of the fitness industry or gym equipment (highly regarded).
Are you currently working in the fitness industry?
This role could be a great fit for a Personal Trainer, Gym Manager or fitness professional looking for a change of pace, more consistent Monday–Friday hours or an opportunity to move into a sales and business environment. Fitness industry experience is highly regarded, but what matters most is your attitude, sales experience, customer service skills and willingness to learn.
What you can expect
- Up to $85,000 depending on experience
- Full-time, Monday–Friday 8am to 4.30pm
- Office-based position in Banksmeadow, NSW with onsite parking.
- A varied role combining sales, customer service and administration.
- The opportunity to work with the world’s leading fitness equipment brands.
- A supportive, hands-on team environment.
- The opportunity to grow your skills and develop within an established and expanding business.
- The chance to make a real contribution to a growing an Australian company.
Work rights
This position is open only to candidates who hold a valid Australian work visa that permits full-time employment in Australia on a long term basis. Applicants will be required to provide evidence of their work rights as part of the application process.
How to apply
Send your résumé and a short introduction to gymsolutionssales@gmail.com, with Sales & Customer Service Coordinator in the subject line.
Tell us briefly about your relevant experience and what interests you about the role. A formal cover letter is not required.